"I Feel Seen" - How 360Learning Resonates Deeper with Customers Than Their 200 Competitors
Today on the show, the story of a surprisingly dynamic and captivating idea from a (sometimes) bland and boring space -- and what we can learn about crafting more resonant work.
What does it look like when an organization, project, or individual’s work resonates so deeply that they have passionate fans and loyal followers who declare them a favorite? This week we start in the sometimes bland, boring space of team training software and follow the story of a surprisingly dynamic, brilliant and captivating idea from 360Learning -- an original series called Onboarding Joei. This short docuseries follows Joei Chan, a new employee, as she navigates her first 3 months on the job.
The docuseries has become a phenomenon for the brand, earning Joei Chan devout fans and 360Learning followers, viewers, and customers that feel connected to the show and compamy. Highly personal and transparent, the show proves that when a company does something risky, sometimes the reward is more than they’d ever expect.
The most important theme through it all? The audience consistently reacting with a very emotional, very rare comment: "I feel seen."
Don’t miss an episode. Subscribe for free:
Apple | Spotify | Google | Overcast
SHARE THE SHOW:
Help others find Unthinkable in their favorite podcast player by sharing this link: https://pod.link/jay
SUBSCRIBE TO THE NEWSLETTER:
https://jayacunzo.com/newsletter
Weekly stories and frameworks about how to create more resonant work. Join thousands of subscribers, from entrepreneurs, freelancers, and independent creators, to marketers and leaders at brands like Adobe, Red Bull, Shopify, Salesforce, the BBC, Wistia, HubSpot, Drift, ProfitWell, a16z, and the New York Times.
VOICES IN THIS EPISODE:
Joei Chan: Content Director for 360 Learning and star of Onboarding Joei (available to watch at https://360learning.com/studio/onboarding-joei/)
SPONSOR: THE JUICE
Discover the world's best and brightest thinking and resources for sales and marketing pros on The Juice. They're like the Spotify of B2B, with content playlists and suggestions based on your job title and level. Avoid the endless lead-gen forms, skip all the system-gamers found via Google searches, and browse the most useful and transformative ideas affecting your work, for free.
Learn more at https://thejuicehq.com
CONNECT WITH US ELSEWHERE:
- Twitter: https://twitter.com/jayacunzo and https://twitter.com/UnthinkableShow
- Instagram: https://instagram.com/jacunzo
- LinkedIn: https://linkedin.com/in/jayacunzo
- Email: jay@unthinkablemedia.com
PRODUCTION:
- Creator, host, writer, and editor: Jay Acunzo - https://jayacunzo.com
- Producer and researcher: Ilana Nevins - https://www.ilananevins.com
ABOUT THE SHOW:
Unthinkable is a storytelling podcast about creative people who break from conventional thinking to make what matters most. We’re traveling the business world to learn how to create work that resonates — with powerful stories from makers, marketers, and leaders like the CEOs of Zoom and Patreon, execs from Adobe and Disney, and creators like writer Tim Urban, comedian Sarah Cooper, and photographer Chase Jarvis. From artisans to entrepreneurs, writers, designers, podcasters, video creators, and all the weird and wonderful nooks of the working world, we’re meeting inspiring people to learn what we can do to resonate more deeply with the work we create.
Listeners have called the show “This American Life for my work” with stories “as captivating as some of the best, like Malcolm Gladwell and Dan Carlin.”
Thanks for listening and supporting Unthinkable!